CUSTOMER SUPPORT
OVERVIEW

Handling clients & convincing is not everyone’s cup of tea. We need someone who can manage the client at any point of time.

ROLES & RESPONSIBILTIES

  Need a pro- active, energetic, and high on ethics with outstanding verbal, written and listening skills (Hindi/ English)

  Understands details of several functions to provide quality service

  Basics of excel, MS Word and Power Point

  Carefully write/ type messages to ensure professional tone

  Assist customers via email or chat

  Handle queries and complaints of customers related to Freshbox

  Transaction handling Services, Problem Solving Efficiency• Numerical Ability, High level of accuracy

  Energetic, friendly and approachable individuals who that understand the importance of great customer service

  Responsible to deliver high quality and productivity results that meet the identified targets

  Ability handle tough situation with customer

  Strong ability to multitask and take fast decisions independently

  Maintains composure and patience with customers Correctly follow and implement different quality standards/ definition documents

LOCATION

Hyderabad

POSITIONS

4

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